RSD Bugtrack is an online help-desk/bug tracking/support ticket system which runs on PHP /MySQL. It has been designed from the ground up to offer a well rounded experience for both end users and admins/operators using the application. There are no limits to the application, so create as many projects/users/tickets that you need.

UPDATE : v2.1.2 is now available. This version adds file uploads. Users can upload files while lodging a ticket, and can add more to a ticket they have submitted (providing the ticket is not closed)

The demo has now been updated with the file upload feature, so head over and test it out.

Any issues with the install or operation of this application, please leave a comment, or contact me through my profile. Please remember to rate it too

UPDATE : v2.1.1 is now available. This version adds the ability to assign users and operators to specific projects (admins see all projects by default)

Features include:

Projects:

Unlimited Projects (use one install for multiple projects)

Create private projects, that only admins or operators can view

Assign users and operators to projects and they will only see tickets in those projects ( NEW IN v2.1.1)

Users:

Unlimited Users

Three levels of user, Standard, Operator, or Admin

Login Screen:

Reset Password feature (via email)

Apply for account (admins can approve or decline the applications)

Tickets:

Unlimited Tickets

Color coded tickets to denote ticket age

Ticket age is specified on the list views for all tickets open and closed.

Ability to assign tickets to specific admin/operator

When viewing a ticket, see a list of all tickets that have been submitted by that user

Print tickets for quick reference

Ability for users to specify platform specs that are automatically stamped to their tickets

News system with the option of private posts that only admins or operators can see

Notes are tagged to the ticket for every action, and can be viewed chronologically

Notes can be added by staff or users to update the tickets

Ability to change tickets from public to private status (only visible to admins/operators)

Admins/operators have a queue and notification of tickets assigned to them

Pagination on ticket lists will display once the number of tickets exceed the default setting (10/15 tickets)

Notification in the menu showing how many tickets are logged by the user

Notification in the menu showing admins/operators how many tickets are assigned to them

Ticket updates (note additions, assigns, closures) notified by email.

File Uploads (New in v2.1.2)

Demo:

To login to the live demo, use the following accounts:

user / demo

operator / demo

admin / demo

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Download Price: $12
This Product Download Buyers Review:
hi prevuk – am absolutely sailing now – added pretty much all those custom features! this really is super easy to customize!

quick question is there a way to extend the time before it makes you log in again?Download PHP Scripts RSD Bugtrack CodeCanyon FreePHP Scripts | bug tracking,
Download Price: $12

Click Here To See The Live Preview

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you should modify session.gc_maxlifetime by either changing it in your php.ini file if you have access, or you can add the following to a .htaccess file:

php_value session.gc_maxlifetime 7200

(you can set the time to what you want, 7200 is an example, though for security I would not set it too high)Help and Support Tools | helpdesk,
awesome thankssoftware,
hi prevuk

one suggestion for a new feature – would be to have users do perhaps like a +1 on existing tickets, that way its much quicker for us to see just how many peoples its affecting or if its an isolated issue

additionally a simple list of all bug reports with clickable list would be handy or maybe even a live search feature

support,
Sorry I can’t really see the option in the demo so thought I would ask:

Can I create a user (like a client) and assign them to a specific project so they can submit tasks to that project only?support ticket,
Hi there,

yes, indeed you can. When creating the user, simply choose the project (or projects) that you would like them to access.

To take a look for yourself, login to the demo as admin, then go administration > users. Click the icon to add a new user.

prevukticketing,
Perfect! Thanks for the quick reply too

Yay I think I finally found what I was looking for. All the other devs wouldn’t reply or had that feature missing.

Thanks dude – will buy tomorrow tickets,
Can the admin create or change the bug templates?

I.e. create a set of questions that the user has to fill in to create the ticket? Like a template?
Hi there,

No, you cannot create question sets in the app. With a little html/php knowledge you can modify the questions already there if you wanted.
hello,2 small questions :-the script is it encrypted ?-possibility to change the language easily ? (for example ,i’m french ,and i use “é” ,”à” … )

Thanks
Hi there,

“most” of the phrases are in the language.php file in the includes folder, so can be translated easily by changing one file. Some are still hard coded, so will need to be translated manually in the code.

The script is not encrypted, no.

If you need any assistance, or pointers, I am available through my profile.
How difficult word it be for an average PHP programmer to remove the need to login to place and comment etc in tickets? I would love to use this but within a web app where users are already logged in so I cannot ask them to signup and login to another system again so I need to either use my user table or not require login at all

Thanks
in theory, very simple indeed.

If you already have a user database you should be able to authenticate from that without any issue. There are a few fields in the user table that store profile information that are required within the application, so you would need access to those, or you could disable the calls for them if that information was not critical to your use of the app.

If I can be of assistance with customisation, drop me a line through my profile.
Hi, i have the next problem, can you help me.

Thanks

Notice: Undefined index: password in C:xampphtdocsce2levelbugUploadlogin.php on line 108
based on the URL you have provided, it would seem that you are running the app inside the Upload folder from the archive you downloaded. Is this the case ?

If so, you should first remove the upload folder, and run the application from the root of the ce2levelbug folder.

If the issue still occurs after that, then it will almost certainly be related to the setup of your XAMPP local server. Let me know, we can work from there.
Revuk,

The problem is the same:

Notice: Undefined index: password in C:xampphtdocsce2leveltracklogin.php on line 108

The Xampp server is correctly configured; another applications don’t have any problem.
No problem.

If you can send me mail through my profile, I will work with you to get the issue resolved, rather than filling the comments with support discussions.
i’m getting this error when trying to enter the page. Done everything including uploading the mysql.

Warning: Cannot modify header information – headers already sent by (output started at /home/www/reports.ronshoved.it/includes/header.php:5) in /home/www/reports.ronshoved.it/includes/header.php on line 16
Hi rboege,

This error does occur on some servers. Drop me a mail through my profile and I will get you up and running.
I have the same problem with the header message, also the SQL-import fails, it says it has a syntax error. Can you please help us? We were planning to use this today with 50 testers..

SQL-query:

- --—-—-—-—-—-—-—-—-—-—-—

- Table structure for table `bug_user_projects`

CREATE TABLE `bug_user_projects` (PRIMARY KEY ( `limit_id` )) ENGINE = MYISAM DEFAULT CHARSET = utf8——Dumping data for table `bug_user_projects `

Dump of table support_files

—-—-—-—-—-—-—-—-—-—-—-—-DROP TABLE IF EXISTS `support_files` ;

`limit_id` INT( 11 ) NOT NULL AUTO_INCREMENT ,`project_id` VARCHAR( 30 ) NOT NULL ,`user_id` VARCHAR( 25 ) NOT NULL DEFAULT '',

MySQL retourneerde:

1064 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘DROP TABLE IF EXISTS `support_files`’ at line 22

prevuk Author

7 months ago

Hi there,

I replied to your email yesterday, but so far have heard nothing back.

If you can either reply to my email, or send me a new one via my profile here, we will get you up and running.
Hi

I have purchased and uploaded files to the server.when import the sql file, the following error occurred. can you please check it and let me know what is the issue?

http://www.exaltinfo.info/bugtracker.JPG

RegardsVenkat
no problem, send me a mail through my profile and I will get you up and running in no time.
Hi, didnt get any response to my email, can you please check it up and let me know the solution please
I replied a few hours ago. Have another look, perhaps check your spam folder, and let me know if you still don’t have it.
Hi, thanks. received and updated in the website.
Prevuk,

We are receiving this fail, can you help us?

Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@strack.ce3level.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Hi there,

Can you send me a mail through my profile with your server details. PHP and MySql version, and the steps that you completed in the setup process for the application ?

I will have a look through, and get you up and running.

Regards,prevuk

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Tuesday, November 5, 2013

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